Unfortunately most client work does not stop to suit the timings of our summer holidays.  It is not unusual for a communication problem to develop at this point.  I worked at one point for a great lawyer who believed quite rightly in taking a decent break with his family in July and would usually give me a run down of what was likely to come up when he was away.  He had a great PA who knew his work inside out and kept an eye on most things without any help from me.  However, some clients simply would not accept that he has ‘deserted’ them in their hour of need and became demanding and anxious.

Remember that clients need sensitive handling just now and if you are off on holdiay, let them know that you are away, who will be dealing with their work and that you ‘trust’ that person to do as good a job as you!